Using the DELTA Knowledge Base for All Your Self-Service Needs
Did you know that DELTA’s Instructional Technology Support (IST) team is constantly creating and refining the self-service resources in their Knowledge Base to address issues you and other users are reporting? Read more!
LearnTech Implements Knowledge-Centered Service Approach to Enhance Self-Service Offerings
The Instructional Technology Support (IST) team revamped its process for creating and publishing knowledge articles to enhance self-service resources for faculty and staff. In addition, a new Knowledge-Centered Service (KCS) channel exists in the DELTA Slack workspace to expand the reach beyond the LearnTech team across campus.
How DELTA Can Help You
DELTA offers a wide range of assistance for faculty and staff at NC State. The Help Desk, Knowledge Base and workshops are just a few of the ways we can support you. Learn more about what DELTA does to assist in increasing your students’ success.
Preparation is the Key to a Successful Semester
As you prepare for the start of the fall 2021 semester, DELTA's Interim Vice Provost Donna Petherbridge invites faculty, staff and students to reflect on the past year and think about what you wish to keep and let go as you step back into the classroom, whether face-to-face or online.
DELTA LearnTech YouTube Channel Provides On-Demand Resources
Looking for support at your fingertips? The DELTA LearnTech YouTube channel contains a variety of how-to videos on learning technology tools as well as strategies for using those tools effectively. Videos are always being updated, so be sure to subscribe to the channel for alerts.
WolfWare News: August 2020
The latest WolfWare News compiled to help you make effective use of WolfWare for your fall courses. Check out support articles, on-demand resources, WolfWare training and the most recent updates to Moodle.
DELTA Leverages ServiceNow for Enhanced Efficiency
DELTA is leveraging the service management system ServiceNow for enhancements to support tracking, internal applications and organizational communication.
Transform Your Teaching
DELTA provides a slew of technology workshops, tools and services for NC State faculty and staff to take online and classroom instruction to the next level.
LearnTech Staff Gains Valuable Feedback from Help Ticket Surveys
DELTA’s LearnTech Help Desk staff members are enjoying having a channel of feedback from help ticket surveys again. As more help ticket users respond to the surveys, LearnTech can further refine and enhance its help desk services.
2012 DELTA Open House: Helping Faculty Build Student Success
Just over 75 guests attended the 2012 DELTA Open House on December 4 to learn about the services DELTA provides that allow faculty to build student success at NC State University.