Quality Matters at NC State


Our Vision

Who We Serve

NC State instructors and programs who want to ensure the quality of their online or blended courses.

Who We Are

The Quality Matters at NC State Team is a group of instructional design professionals who support, guide and empower instructors in the application of research-based practices built upon the Quality Matters approach to course and program improvement.

What We Do

The team complements DELTA’s mission to help faculty build student success through a quality assurance process for online courses and programs.

To improve and ensure the quality of online education at NC State, our team provides:

  • Professional development programs
  • Instructional consultations
  • Resources
  • Course and program reviews
  • Pathways to QM recognition and certification

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What is Quality Matters?

quality matters logo

Quality Matters (QM), a nationally recognized, standards-based program, that offers faculty quality assurance in online and hybrid course design with a focus on continuous improvement. Originating from an FIPSE grant, QM is a non-profit organization offering institutional subscriptions and a range of fee-based services, including QM-managed course reviews and a variety of professional development opportunities. The UNC System (NC State included) is an institutional subscriber to Quality Matters.

Quality Matters is both a rubric and a process that is specific to higher education, backed by research, and are nationally recognized as a means to improve course design. You will need to create a free Quality Matters account to view the entire QM Standards Rubric (abbreviated) and access QM professional development offerings.

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Why Quality Matters at NC State

NC State is committed to providing all students with high-quality, innovative learning experiences. This includes online learning environments. To demonstrate our commitment, we participate as active subscribers to Quality Matters (QM). Continuous improvement is the main principle of QM. To exemplify continuous improvement, we provide a path to Quality Matters certification through course design workshops and programs. When an online course receives QM certification, it serves as evidence for the research-based, expertly validated quality of online courses that serve our students at NC States. To practice continuous improvement we support overall student success.

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Quality Matters Certified Courses at NC State


ARE 306 — Agricultural Law
Instructor: Dr. Marne Coit
College of Agriculture and Life Sciences


ECD 535 – Introduction to College Counseling
Instructor: Dr. Angie Smith
College of Education


ECI 508 — Teachers as Leaders
Instructor: Dr. Jill Grifenhagen
College of Education


ENG 331 – Communication for Engineering and Technology
Instructor: Dr. Christine Cranford
College of Humanities and Social Sciences


ENG 332 – Communication for Business and Management
Instructor: Dr. Christine Cranford
College of Humanities and Social Sciences


FLS 201 — Spanish for Health Professionals
Instructors: Dr. Cheryl Block and Ana Gray
College of Humanities and Social Sciences


LAR 221 — Introduction to Environment and Behavior for Designers
Instructor: Dr. Nilda Cosco
College of Design


LPS 200 — Introduction to Leadership in the Public Sector
Instructor: Dr. Tracy Appling
College of Humanities and Social Sciences


MA 231 – Calculus for Life and Management Sciences B
Instructor: Dr. Molly Fenn
College of Sciences


MBA 590 – Jenkins Consulting Practicum
Instructor: Dr. Leigh Shamblin
Poole College of Management


MIE 330 — Human Resource Management
Instructor: Dr. Paul Mulvey
Poole College of Management


PP 315 — Principles of Plant Pathology
Instructor: Dr. David Shew
College of Agriculture and Life Sciences


PS 305 — Law and Justice in the American Political Process
Instructor: Dr. Amanda Edwards
College of Humanities and Social Sciences


YFCS 545 — Family Communication and Coaching
Instructor: Dr. Kim Allen
College of Agriculture and Life Sciences


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Training and Support

DELTA offers the following support for faculty seeking to improve upon and validate the quality of their online and blended courses:

  • Online Course Improvement Program (OCIP) — OCIP is a professional development opportunity for faculty who currently teach online and are seeking to build upon their existing knowledge and skills in pursuit of improving one of their online courses.
  • Applying the Quality Matters Rubric Workshop (APPQMR) — Online, asynchronous workshop introducing instructors to the Quality Matters rubric and how to apply it to online and hybrid course design. The APPQMR workshop is QM’s flagship workshop on the QM Rubric and the process of using the QM Rubric to review online courses. It is intended for a broad audience, including but not limited to faculty, instructional designers, administrators, and adjunct instructors who wish to understand more about the QM Rubric and process of course review.  
  • Improving Your Online Course Workshop (IYOC) — The IYOC workshop explores the QM Rubric and provides a framework to improve the quality of online and blended courses. Participants use the QM Rubric to review their own courses and develop a course improvement plan. The content is based on the 23 essential Specific Review Standards of the Quality Matters Rubric. Participants come away with a plan for course improvement so enrolling in the workshop with a pre-developed online or blended course is required. Coming Spring 2019

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Contact Us

QM Coordinator at NC State

Interested in learning more about Quality Matters or the Online Course Improvement Program? Reach out to NC State’s QM Coordinator, Bethanne Tobey at bwtobey@ncsu.edu for more information.

QM@NCState Listserv

Join the QM@NCState listserv to begin receiving news and updates for online course improvement professional development opportunities and updates. To subscribe send an email to: group-qualitymatters@ncsu.edu

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