How do I solve audio problems like feedback and echoes in my Blackboard Collaborate session?
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Use a headset instead of external speakers. Also try adjusting Audio or
How do I solve audio problems like feedback and echoes in my Blackboard
IF YOUR MICROPHONE IS NOT WORKING AND/OR YOU CANNOT HEAR AUDIO:
Run through the following checklist to determine what is causing your issue.
- Did you run the Audio Setup Wizard? If not, running the Audio Setup Wizard may
fix your issue.
- Is the headset plugged in correctly? Check to make sure it's properly
connected to the computer.
- Did you plug your headset in after you logged into your Blackboard Collaborate
session? Bb Collaborate may not recognize that the headset is plugged in. Try
logging out of the session and back in.
- Is there a mute switch on the headset? Make sure that the headset is not
- Is the computer's audio muted or is the volume set too low? Adjust your
computer's audio as necessary.
- Did you select the correct audio input device? You may have more than one
microphone or input device. Verify which input is selected by using the Audio
- Still need help? Contact Blackboard Collaborate Support at 877-382-2293
(select Blackboard Collaborate web conferencing version 11).
IF YOU ARE HEARING ECHOES OR FEEDBACK:
- Use a headset instead of relying on your computer s speakers and microphone.
If the audio coming out of your speakers is being picked up by your microphone,
then feedback and echoes are likely to occur.
- When you are not actively speaking, make sure the Talk button is not
- If the session is still experiencing echoes, the session moderator can adjust
the session settings so that only one participant can use the Talk button at a
time by using the menu Tools -- Audio -- Maximum Simultaneous Talkers.
- If you do not have a headset, then follow these steps to reduce feedback:
1. Go to the menu Tools -- Preferences (for Mac, go to Blackboard Collaborate --
2. In the "Audio/Video" section, check the box for "Mute speakers
when Talk is pressed to prevent feedback" and then click "OK."
3. Whenever you use your microphone, your speakers will be muted. Be aware that
if you use this option you will not be able to hear other participants talk
while your microphone is on.
IF AUDIO IS DELAYED:
Your Internet connection speed may be slower than what you set when first
joining the Blackboard Collaborate session. This can cause latency issues with
audio. To reduce this issue:
- Try adjusting your connection speed lower. For example, for some users, a move
from LAN/DSL to Wireless can make a big difference.
1. On a PC, go to the "Tools" menu and select "Preferences."
On a Mac, go to the "Blackboard Collaborate" menu and select
2. In the Session section, click "Connection."
3. Change the Connection Speed to a lower setting, such as moving from LAN to
Cable/DSL or from Cable/DSL to Wireless.
- Close any high bandwidth options within the session, such as webcam viewing.
- Close any programs not required for use in the session to free up your
computer's memory and processing power.
If you are still experiencing connection issues, please contact Blackboard
Collaborate Support at 877-382-2293 (select Blackboard Collaborate web
conferencing version 11). Let them know you are at NC State which is
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Last Modified on Wed, 15 May 2013 19:25:23 EDT
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