Problem: My Mediasite presentation isn't loading. There's no error message and the presentation doesn't appear. What's wrong? Solution: Mediasite presentations open in their own window, and can occasionally be blocked by a web browser's pop-up blocker. To see the presentation, try disabling your pop-up blocker. You can disable it by following these browser-specific steps. Remember to turn it back on when you're done viewing your Mediasite presentations. In Internet Explorer: 1. Go to the Tools menu or find the gear icon in the top right-hand corner of the browser, and select Internet Options. 2. Go to the Privacy tab and uncheck the pop-up blocker. 3. Click Close, and then click OK to save your settings. In Firefox: 1. Click on the Firefox menu in the top left-hand corner. 2. Find the Options menu and click Options again. 3. Click the Content menu and uncheck Block pop-up windows. 4. Click OK to save your changes. In Chrome: 1. Click the wrench icon in the top right-hand corner of your screen. 2. Click Settings and at the bottom Show advanced settings. 3. Find the Privacy heading and click on Content settings. 4. Under the pop-ups section select Allow all sites to show pop-ups and click Ok. Mobile Devices: Mediasite playback works on devices such as iPads, iPhones, Blackberry, and Android. Make sure your devices meet the playback requirements for mobile platforms at http://delta.ncsu.edu/get_help/faq/solution.php?solution=4351 To watch on your iPhone, or iPod, you will need to download the Mediasite Mobile App from the Apple AppStore. If you still have trouble viewing your presentation after following the steps above, please contact the LearnTech help desk: learntech@ncsu.edu (919) 513-7094